I've been privileged to represent Erie Insurance Group since 1984. The history of the Craig S. Mader Insurance Agency, Inc. began when I incorporated the business in January 1989. The growth of our agency can be attributed to the competitive product line offered by Erie Insurance in both personal lines and commercial lines of insurance. I am continually impressed by Erie's fairness regarding claims, billing issues, and their accessibility. The products we can offer our customers are priced to be the competition among insurance carriers in Maryland, Virginia and West Virginia. Our current marketing plan includes focusing on our local communities of Crofton, Bowie and Mitchellville, MD. In Maryland, our customer base includes people from Anne Arundel, Prince Georges, Charles, Calvert, Howard, Queen Anne's, Baltimore, Montgomery, Carroll, and Harford counties. We also represent Frederick Mutual Insurance Company; The Hartford, Progressive, Injured Workers Insurance Fund and Maryland Automobile Insurance Fund. Our agency is affiliated with IIA&B (Independent Insurance Agents and Brokers) and ABC (Associated Builders & Contractors) - Chesapeake Chapter.
Personally, I have been in the insurance business since January, 1984. My prior career was with Wonder Bread/Hostess Cakes as a Personnel Manager and Labor Relations Manager. I am a 1977 graduate of Oral Roberts University in Tulsa, Oklahoma, having been recruited there as a baseball player. While in college, I met my wife, Michele, of Bowie, Maryland. When I decided to enter the insurance agency business, I was mentored by an Erie Sales Manager, Howard Miller, who did more for me than I ever realized.
I also attribute our growth and retention of customers to a staff of high-caliber, honest and talented people. They are conscientious when it comes to satisfying the needs of our customers. They most certainly have helped grow the customer base from about 800 in 1989 to over 4,200 in 2007. I'm proud that six of our professionals have college degrees.
Finally, we are privileged to represent our customers. We're confident that we have matched our customers' needs with the proper carrier and levels of coverage. We are committed to serving and responding to all of their questions and demands to the best of our ability. We strive to comply with Erie's Founding Principle and make it our own - "To Provide our Policyholders with as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost." (H.O. Hirt, Founder, Erie Insurance).