I've been privileged to represent Erie Insurance Group since 1984. The history of the Craig S. Mader Insurance Agency, Inc. began when I incorporated the business in January 1989. The growth of our agency can be attributed to the competitive product line offered by Erie Insurance in both personal lines and commercial lines of insurance. I am continually impressed by Erie's fairness regarding claims, billing issues, and their accessibility. The products we can offer our customers are priced to be the competition among insurance carriers in Maryland, Virginia and West Virginia. Our current marketing plan includes focusing on our local communities of Crofton, Bowie and Mitchellville, MD. In Maryland, our customer base includes people from Anne Arundel, Prince Georges, Charles, Calvert, Howard, Queen Anne's, Baltimore, Montgomery, Carroll, and Harford counties. We also represent Frederick Mutual Insurance Company; The Hartford, Progressive, Injured Workers Insurance Fund and Maryland Automobile Insurance Fund. Our agency is affiliated with IIA&B (Independent Insurance Agents and Brokers) and ABC (Associated Builders & Contractors) - Chesapeake Chapter.
Personally, I have been in the insurance business since January, 1984. My prior career was with Wonder Bread/Hostess Cakes as a Personnel Manager and Labor Relations Manager. I am a 1977 graduate of Oral Roberts University in Tulsa, Oklahoma, having been recruited there as a baseball player. While in college, I met my wife, Michele, of Bowie, Maryland. When I decided to enter the insurance agency business, I was mentored by an Erie Sales Manager, Howard Miller, who did more for me than I ever realized.
I also attribute our growth and retention of customers to a staff of high-caliber, honest and talented people. They are conscientious when it comes to satisfying the needs of our customers. They most certainly have helped grow the customer base from about 800 in 1989 to over 4,200 in 2007. I'm proud that six of our professionals have college degrees.
Finally, we are privileged to represent our customers. We're confident that we have matched our customers' needs with the proper carrier and levels of coverage. We are committed to serving and responding to all of their questions and demands to the best of our ability. We strive to comply with Erie's Founding Principle and make it our own - "To Provide our Policyholders with as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost." (H.O. Hirt, Founder, Erie Insurance).
Charlie has been in the insurance business since 1982. After a four year tour in the U.S. Marines, he started his insurance career in Virginia as a Property & Casualty Agent. In 1984, he moved to Maryland and became a licensed agent for a large independent insurance agency which represented several major insurance carriers. He specialized in a Ryland Homes Program, providing the personal insurance needs for the hundreds of families who participated.
In 1987, he was proud to have the opportunity to become affiliated with an agency who represented the Erie Insurance Group. After a short period of time, he knew that the Erie Insurance Group was an organization that was committed to providing the best products and service for my clients.
In 1993, he joined the Craig Mader Insurance Agency. His position as Vice-President and head of the Personal Lines Department enables him to provide quality service and competitive products for all his clientele. In 2003, he obtained his Certified Insurance Counselor (CIC) designation. If you are in need of a quote for Auto, Home, PCL or Life, please feel free to contact him.
Angie Heffner CISR
Office Manager/Commercial Insurance Service Representative
Angie Heffner graduated from the University of Maryland, in 1986, with a Bachelor of Arts degree. Majoring in Economics, she wanted to go into the field of Banking. Since then she has had the opportunity to work in many different "banking related" fields. Some of her hats have included Operations Analyst, Loan Processor, Loan Officer, and Account Executive within the credit reporting industry.
She is now in the Insurance business. She obtained her insurance certification, and has been with the Craig S. Mader Insurance Agency since March 1997. Upon obtaining her license she primarily provided customer service for personal lines - which included: Auto, Home, Boat and PCL policies. In September 2006 she was promoted to Office Manager and started servicing Commercial Lines. She handles the Flood policies for the Agency as well. She is also a Notary Public. In October 2005, she received her designation as a Certified Insurance Service Representative (CISR).
Please feel free to give her a call if you have any questions with regard to one of your policies, or if you require documentation to be notarized.
Cari began her career working for Navy Federal Credit Union as an Assistant Branch Manager in Annapolis, Maryland before she decided to obtained her Property and Casualty license and began working for an Independent Agency to serve as a Personal Lines agent in October 2008. Cari then joined the Craig Mader insurance agency in August of 2010 as a Personal Lines Account Manager where she enjoys servicing the needs of her clients and building new relationships. In addition to working as a Personal Lines Manager, Cari began her fitness journey in 2011. She enjoys training and has completed multiple half marathons and enjoys Fight Fit classes where she trains multiple times a week. She has completed the Spartan Run, Warrior Dash, Rock N Roll Half Marathon in Nashville, Love Run Half Marathon in Philadelphia and many other races in her free time.
Cari was raised in Arnold, Maryland where she resided for over 30 years. Cari purchased a home in the Millersville area in February 2016 where she resides with her only son.
My main focus is going after business insurance accounts. I have a background in the landscape industry, so I specialize in going after contractors and more specific, contractors in the green industry.
I enjoy working with people. There are many different dynamics to each line of business, so it is always great to have someone to bounce questions off of. I hate not knowing the answer to something, so the first second that I get, I will dig in to get the answer. I've always enjoyed being able to build rapport with customers. Simply being your customers agent does not provide any added value to them and being able to talk about things not related to insurance is what truly grows the partnership.
I am from upstate New York in the Adirondacks. I graduated SUNY Cobleskill with my Bachelors in Landscape Contracting in 2010 and immediately moved down to Maryland and fortunate enough to have worked for a successful large commercial landscape company for 6 years focused in Maryland and Washington DC. I enjoy anything outdoors: golf/ fishing/ running.
Tina began her insurance career in 1993 as a Customer Service Representative with a leading national carrier before she was recruited by an Independent Insurance Agency and hired to serve as Personal Lines Manager and High Net Worth Client Manager. She spent more than 20 years in that capacity before her retirement in 2018. Tina transitioned into her current role as an Account Manager with Craig Mader Insurance Agency in October 2018 where she enjoys the opportunity to represent Erie and make new friends of her clients. She holds both the CISR (Certified Insurance Service Representative) and CIC (Certified Insurance Counselor) designations. In addition to her service to her clients, Tina donates her time as an instructor, teaching homebuyer classes for clients of West End Community Development and Tuscaloosa Housing Authority. She also participates as a speaker with the University of Alabama Culverhouse LIFT program, and serves as adjunct teacher for Culverhouse College of Insurance and Finance at the University of Alabama.
Tina and her husband, Jeff Winchester, are active members of Church of the Highlands, and are active in service to JH Outback and JH Ranch ministries. They frequently enjoy camping and spending time outdoors with their dogs, Knute and Winnie.