Take a moment to meet the people who make up Craig Mader Insurance Agency, Inc.

| Craig Mader | Charlie Peedin | Angie Heffner | Charity Heater | Gabriela Lohrmann | Mary Anne Reuschling |  | Katie Benitez | Shannie Mader | Jenny Smith |

Craig S. Mader

I've been privileged to represent Erie Insurance Group since 1984. The history of the Craig S. Mader Insurance Agency, Inc. began when I incorporated the business in January 1989. The growth of our agency can be attributed to the competitive product line offered by Erie Insurance in both personal lines and commercial lines of insurance. I am continually impressed by Erie's fairness regarding claims, billing issues, and their accessibility. The products we can offer our customers are priced to be the competition among insurance carriers in Maryland, Virginia and West Virginia. Our current marketing plan includes focusing on our local communities of Crofton, Bowie and Mitchellville, MD. In Maryland, our customer base includes people from Anne Arundel, Prince Georges, Charles, Calvert, Howard, Queen Anne's, Baltimore, Montgomery, Carroll, and Harford counties. We also represent Frederick Mutual Insurance Company; The Hartford, Progressive, Injured Workers Insurance Fund and Maryland Automobile Insurance Fund. Our agency is affiliated with IIA&B (Independent Insurance Agents and Brokers) and ABC (Associated Builders & Contractors) - Chesapeake Chapter. Personally, I have been in the insurance business since January, 1984. My prior career was with Wonder Bread/Hostess Cakes as a Personnel Manager and Labor Relations Manager. I am a 1977 graduate of Oral Roberts University in Tulsa, Oklahoma, having been recruited there as a baseball player. While in college, I met my wife, Michele, of Bowie, Maryland. When I decided to enter the insurance agency business, I was mentored by an Erie Sales Manager, Howard Miller, who did more for me than I ever realized. I also attribute our growth and retention of customers to a staff of high-caliber, honest and talented people. They are conscientious when it comes to satisfying the needs of our customers. They most certainly have helped grow the customer base from about 800 in 1989 to over 4,200 in 2007. I'm proud that six of our professionals have college degrees. Finally, we are privileged to represent our customers. We're confident that we have matched our customers' needs with the proper carrier and levels of coverage. We are committed to serving and responding to all of their questions and demands to the best of our ability. We strive to comply with Erie's Founding Principle and make it our own - "To Provide our Policyholders with as near perfect protection, as near perfect service as is humanly possible and to do so at the lowest possible cost." (H.O. Hirt, Founder, Erie Insurance).

Charlie Peedin CIC, LUTCF

I have been in the insurance business since 1982. After a four year tour in the U.S. Marines, I started my insurance career in Virginia as a Property & Casualty Agent. In 1984, I moved to Maryland and became a licensed agent for a large independent insurance agency which represented several major insurance carriers. I specialized in a Ryland Homes Program, providing the personal insurance needs for the hundreds of families who participated.  In 1987, I was proud to have the opportunity to become affiliated with an agency who represented the Erie Insurance Group. After a short period of time, I knew that the Erie Insurance Group was an organization that was committed to providing the best products and service for my clients.  In 1993, I joined the Craig Mader Insurance Agency. My position as Vice-President and head of the Personal Lines Department enables me to provide quality service and competitive products for all my clientele. In 2003, I obtained my Certified Insurance Counselor (CIC) designation. If you are in need of a quote for Auto, Home, PCL or Life, please feel free to contact me.

Angie Heffner, CISR

Hi! My name is Angie Heffner. I graduated from the University of Maryland, in 1986, with a Bachelor of Arts degree. Majoring in Economics, I wanted to go into the field of Banking. Since then I have had the opportunity to work in many different "banking related" fields. Some of my hats have included Operations Analyst, Loan Processor, Loan Officer, and Account Executive within the credit reporting industry. I am now in the Insurance business. I obtained my insurance certification, and have been with the Craig S. Mader Insurance Agency since March 1997. Upon obtaining my license I primarily provided customer service for personal lines - which included: Auto, Home, Boat and PCL policies. In September 2006 I was promoted to Office Manager and started servicing Commercial Lines.  I handle the Flood policies for the Agency as well.  I am also a Notary Public. In October 2005, I received my designation as a Certified Insurance Service Representative (CISR). Please feel free to give me a call if you have any questions with regard to one of your policies, or if you require documentation to be notarized.

Charity Heater

Charity graduated from the University of Maryland, College Park in 1999 with a Bachelor of Arts degree and joined the agency on a part-time basis in August 2000.  After obtaining her insurance license in 2001 she began working full-time in the personal lines department where she serviced existing clients and occasionally wrote new ones.  In 2004 she took over as the sole commercial accounts representative while also serving as the office manager. Currently she is back to working part-time in the commercial lines department, which allows her time to be a Mom the days she is not in the office. Charity is in the office on Tuesday's and Wednesday's and would be glad to assist you with any of your business insurance needs including certificates of insurance, policy changes, and new coverage quotes. In her "spare time" Charity serves as treasurer of a non-profit organization based in Crofton where she lives with her husband and son.

Gabriela Lohrmann, CISR

Hello, my name is Gabriela Lohrmann.  I joined Craig S. Mader Insurance Agency in November, 2002 as the receptionist.  Within my first year I obtained my Insurance License.  I enjoy the contact I have with our clientele.  In my spare time I enjoy doing crafts and attending car shows and races. Please call me if you need assistance with your policy.  I will be happy to answer any questions you may have.

Mary Anne Reuschling, CIC, ARM, CPCU

Mary Anne joined our team in 2003 as a Commercial Lines Insurance Producer.  She has more than 20 years experience in the insurance industry and holds several professional designations including; Certified Insurance Counselor (CIC); Chartered Property and Casualty Underwriter (CPCU); and Associate in Risk Management (ARM).  Mary Anne also holds a Bachelor of Science degree from the University of Maryland University College, and is a member of Alpha Sigma Lambda Honors Society. Mary Anne specializes in medium to large commercial risks and has been particularly successful assisting clients that are members of local associations such as Associated Builders and Contractors (ABC).  Mary Anne is a former Chairperson of the Chesapeake Chapter of ABC and is still active on their Legislative Committee.  Mary Anne also serves on the Workers Compensation Benefits and Insurance Oversight Committee at the state legislature. In her spare time, Mary Anne is very active with Anne Arundel County CASA (Court Appointed Special Advocates for Children) and serves as their current Board President.  She also volunteers with the Boys and Girls Club of Anne Arundel County. Mary Anne lives in Annapolis with her husband Glen, daughter, Abby (6), and stepsons Eric (19), Michael (17), and Alex (12).

Katie Benitez

Hi my name is Katie Benitez. I have been at Craig Mader Insurance Agency since February 2005. I started as the full time receptionist and since have obtained my insurance license and moved towards being a Customer Service Representative. I love that I learn something new every day and I really enjoy being able to help our clients with their insurance needs.

Shannie Mader

Hi! My name is Shannie Mader and I have been employed and licensed at the Craig Mader Insurance Agency since February 2001. I graduated from James Madison University, in December of 2000, with a Bachelor of Science degree in telecommunications never planning to work in the field of insurance. My intention was to find a career in the television/music business industries. I am now currently a full time customer service representative in the personal lines division. I enjoy working in a service intensive environment and meeting clients' insurance needs.

Jenny Smith

After eight years of teaching music at Annapolis Area Christian School, I decided to finish my degree in Organizational Leadership and Management in 2006 so I can make a difference in people's lives through the business world. With my newly acquired 2007 Property & Casualty insurance license I look forward to meeting your insurance needs or chatting with you about my four children and four grandchildren!